Online Help
By Jon
My computer lends me a hand 24/7. Whenever I need help usually the first thing I go to for consultation is my computer. Recently emailing tech support for a problem I had with software I was using for school made me think of my dependence on online help. Getting answers to problems is really easy when using a computer. Here are some ways I use online help.
Online help is extremely fast and efficient. About 5 minutes after submitting a ticket to a school provided help desk I got a phone call and I had my problem solved in seconds. It had taken me about an hour of trying to figure out what was wrong, but when you talk to the right people they can solve complex computer problems to questions in your daily life, because they are experts. I would never have guessed that I needed to go to the control panel and tinker with my Java settings.
A useful way to get the answers you require is live chatting. Most online shopping companies have workers ready to help you right when you need it. Some companies like zappos.com have live support all day every day. Though you might wonder if you are talking to a robot, they person or thing that you are communicating with can usually get your problem solved. I’ve noticed that in several different companies when live chatting, the representatives the first question that they ask is along the lines of ‘what’s your name’. If you want a more traditional way to have your problems solved you can always just call the company.
When I have a problem sometimes I just Google it. You’re probably familiar with sites like yahoo answers and wiki answers. Sites like those pretty much have answers to everything but sometimes I doubt how reliable they are. Also Google can every now and then answer my questions directly. If you type the word define in front of your search it will usually remove the need for clicking on a URL which is convenient, because Google can define words directly.
Nowadays as we rely on computers more and more online help is becoming increasingly faster, reliable and easier.
How often do you use online help? Leave your comment below.
